Office 365 & Mobility Management – Enterprise Mobility Suite

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For you Online Administrators who have a mobility management role and responsibility, then this posting is FOR YOU!  Learn more about how to manage your Bring Your Own Device (BYOD) strategy by managing business mobile devices via Microsoft Online Services.  The Enterprise Mobility Solution allows for iOS, Android and Windows Phones, and desktop(s), providing a complete solution for all your mobility needs and business needs.

Microsoft Enterprise Mobility Suite

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Droid Mobile Device Mail Application & BPOS Transitions – Not Able to Find Moved MBX

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For those BPOS customers who are using a Droid Mobile device and the default mail client, you will find that your mail client is NOT able to be redirected to the moved mailbox, which is now in Exchange Online 365.  To resolve this issue, please use the following:

Maintaining Email Connectivity for BES Devices Over the BPOS Transition Weekend

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Many BES users have asked how they can maintain email connectivity over the BPOS Transition Weekend, which moves BPOS tenants into Office 365.  Due to users Mailbox, at some point during the weekend, moving out of BPOS and into Office 365 the BES device mail configuration will stop working, in the same way ActiveSync devices will.  This is because the BPOS mailbox is no longer available and mobile devices cannot automatically pick up this move, which requires ActiveSync and BES devices to reconfigure their devices to point to Exchange Online 365 messaging services.

However BES devices, typically, will use RIMs Onboarding Wizard, which is an automated approach to backup the device, wipe, restore content and configure the device for use in RIMs BlackBerry Business Cloud Services (BBCS).  To learn more about RIMs Onboarding Wizard and how this should be used during your phone configuration to use BBCS, please click here:

Office 365 Help & RIMs Web Desktop Manager

To keep your BES device up and running with email over the Transition Weekend, you can use these steps to keep your phone connected.  Note that once you as an Office 365 user are created and activated with RIMs BBCS environment, your RIM user will be transitioned from the BlackBerry Internet Service (BIS) to full BBCS, so there is no need to reconfigure your device manually, as you will use the Onboarding Wizard to backup, wipe, restore and reconfigure the device.

Steps to use BlackBerry Internet Service BIS Over Transition Weekend

  1. Make sure you have changed your BPOS password using either the Company Portal or Sign-In Client (SIC)
  2. Once changed attempt to login to the Office 365 Portal to verify you can login with your BPOS credentials, using your newly changed password
    1. Login to:
      1. Username:  BPOS account
      2. Password:  Newly changed password
      3. Note the Outlook link at the top of the Microsoft Online Portal
        1. Click this link to determine whether your mailbox is not accessible within Office 365
          1. During the Transition weekend your mailbox and others will be moved from BPOS into Office 365.  There is no way to know exactly when this will occur, so you should check the Microsoft Online Portal from time to time, starting sometime ~Saturday afternoon of your Transition Weekend.  Once your mailbox is accessible via OWA, you can proceed with configuring your BES device to connect and use RIMs BlackBerry Internet Service (BIS).  BIS provides connectivity between your BES device and your Office 365 mailbox.
            1. Once your online administrator configures you for the BlackBerry Business Cloud Service (BBCS), your BIS device configuration can be left as you will use RIMs Onboarding Wizard, which will backup, wipe, restore and reconfigure your phone.
            2. Once you are connected and logged into your Office 365 Mailbox via Outlook Web Access (OWA), you can proceed with the following steps.

Integrate a Microsoft® Outlook® Web Access Email Address Using the Email Setup Application from the BlackBerry® Smartphone:

  1. Open Email Settings on the BlackBerry smartphone (for BlackBerry Device Software 6.0 and higher open Setup and choose Email Accounts
  2. Click Set up Internet email account. (not Enterprise email account) Any existing email accounts will remain active
  3. Choose Other from the list of options
  4. Enter the O365 Email Address and Email Password, then click Continue

Integrate a Microsoft Outlook Web Access Email Address Using the Web Login for BlackBerry Internet Service:

  1. Go to the wireless service provider’s BlackBerry Internet Service website and log in to the BlackBerry Internet Service account
  2. Click Set Up Email
  3. Complete the Email address and Email Password, and select Next
  4. Select provide additional settings
  5. Select Microsoft Exchange (using Microsoft ® Outlook Web Access), complete the required fields, and select Next

Additional Information

During advanced integration of a Microsoft Exchange Server 2010 account with BlackBerry Internet Service, any mailbox name can be typed in the Mailbox Name field and the account will associate successfully.

The Exchange Web Services (EWS) protocol introduced in Microsoft Exchange Server 2007 does not use the mailbox name. The EWS protocol uses the HTTP authenticated user. The BlackBerry Internet Service user interface does not currently differentiate between different versions of Outlook Web Access (OWA), so the Mailbox Name field is still displayed even though it is not used for Microsoft Exchange Server 2007 or Microsoft Exchange Server 2010 accounts.

BlackBerry Internet Service will still function correctly with Microsoft Exchange Server 2007 or Microsoft Exchange Server 2010 accounts, even if an incorrect mailbox name is used.