Month: April 2012

Understanding the BPOS OCO to Lync Online Transition Process and Usage

Posted on

As BPOS tenants start to Transition into Office 365, tenants using the BPOS Office Communications Online Instant Messaging services ma have heard that in certain conditions users can start using Lync Online 365.  This thinking is primarily due to BPOS and Office 365 Transition emails which state that users can start upgrading their Communicator clients to Lync 2010, so they can be ready for the Transition and to provide the ability to use Lync Online, which requires the Lync 2010 client.

Depending on where you are in the BPOS Transition process, you may be able to use Lync Online today.  Please review the below scenarios to determine whether you are a candidate for using Lync Online now or whether you will need to wait until the full BPOS to Office 365 Transition process completes:

Scenario 1: Not Scheduled for Transition

  1. Condition:  BPOS tenant has not been scheduled for Transition, so their BPOS objects are not synchronized into Office 365, therefore usage of the Lync Online Services is not yet available. 
  2. Result:  In this scenario users can only use the BPOS Office Communications Online (OCO) Instant Messaging services.

Scenario 2: Scheduled for Transition

  1. Condition: The BPOS tenant has been scheduled for Office 365 Transition with the tenant’s objects, such as users, contacts, groups and domains synchronized into Office 365.  The BPOS users have access into Office 365 using their synchronized accounts, however the tenant has not yet been upgraded into Lync Online.
  2. Result:  In this scenario users can connect to either BPOS OCO or Lync Online.  If users connect to Lync online, they can only chat with others using Lync Online. Similarly users continuing to use BPOS OCO will only be able to chat with other OCO users).  Note that any users who use Lync Online will find their contact list will not be populated.

Scenario 3:  Scheduled for Transition and Lync Upgraded

  1. Condition: The BPOS tenant has been scheduled for Office 365 Transition and the tenant’s objects, such as users, contacts, groups and domains synchronized into Office 365.  The BPOS users have access into Office 365 using their synchronized accounts, and they have been upgraded into Lync Online environment.
  2. Result:  In this scenario users can use either the Lync 2010 or Communicator2007 client in the Lync Online environment.  User contacts will be populated in both clients, and they can communicate with users regardless of what client they are using, with all users now using the Lync Online service.

Scenario 4:  Transitioned to Office 365

  1. Condition: Fully transitioned into Office 365
  2. Result:  In this scenario the Lync 2010 client is the only supported client, now using Lync Online 365.

Net-Net: As BPOS tenants are moved from the OCO to Lync Online environment, they can start using the Lync 2010 client.  Lync Online supports the Lync 2010 client and the Communicator 2007 client, however Communicator will be blocked from connecting into Lync Online ~5 days after the BPOS tenant transition has completed.  If users move forward into Lync Online BEFORE the OCO to Lync Online upgrade has been performed, Lync Online Users will not have their contacts and will need to recreate them, at least until the OCO to Lync Online upgrade has completed, at which point the BPOS contacts now show up in Lync Online through the client.  If tenants and/or users manually move into Lync Online ahead of the official OCO to Lync Online Service upgrade, BPOS OCO and Lync Online users are considered in a separate island, meaning OCO and Lync Online users cannot communicate with each other.  If a BPOS tenant admin wants to allow users to move forward into Lync Online ahead of the service upgrade, all users should make the move, otherwise they will not be able to communicate with others, those who may have stayed in the BPOS Office Communications Online (OCO) environment.

Understanding Active Directory Federation Services (ADFS) Authentication

Posted on Updated on

As you move into Office 365 and decide that you would rather use Active Directory to authenticate, as opposed to using a separate username and password (ala Online Identity), you may need to explain this authentication process to other IT Admins and end-users.  The following Microsoft Knowledge Base article does a great job of explaining this process, which will hopefully help you in explaining this to your end-users and admins.  Many times explaining not only how the authentication process works BUT how this can help reduce admin tasks of online user password resets and login management will help move a company from using Online Identities to Active Directory identities, SIGNIFICANTLY reducing this task!

Source:  http://support.microsoft.com/kb/2565539

To learn more about the full capabilities of ADFS 2.0 and Office 365 please review the new Office 365 Single Sign-On with AD FS 2.0 whitepaper, which describes in great detail the services, installation, configuration and usage:  http://www.microsoft.com/download/en/details.aspx?id=28971

Resetting BPOS Passwords Over the Transition Weekend

Posted on Updated on

As BPOS tenants start to be Transitioned into Office 365 may find that the Microsoft Online Admin Center (MOAC) main page that to “reset user passwords, administrators must contact support to perform this task”.

Note – This is an incorrect statement and BPOS Admins can in fact reset user passwords over the Transition Weekend as explained below:

Incorrect Statement

 

BPOS Admins can click on the Users tab and successfully perform a Password Reset operation:

Understanding the Importance of the BPOS Sign-In Client & Outlook Mailbox Redirection into EXO365

Posted on

As BPOS tenants start to move into Office 365, official guidance states that all users should be running the Sign-In Client (SIC), in order to help the user through the transition.  I’d like to spend a few minutes describing in detail how this works and WHY administrators should NOT be looking to uninstall the SIC until the proper time.

Monday Morning – After Transition

The user logins into their PC and the BPOS SIC may or may not automatically login, depends on whether this option was set.  The user SHOULD login to the SIC and then either launch Outlook from the SIC or launch Outlook and use the BPOS Outlook Profile.  The SIC pull down a user certificate in addition to logging the user into BPOS and this certificate is a very important process for Outlook redirection into EXO365.  The BPOS EXO Availability service, which does MBX lookups, determines the BPOS user’s MBX has moved and will redirect Outlook into Office 365’s Messaging environment.  The Availability requires an online client certificate in order to communicate and determine their MBX has moved into Exchange Online 365. 

So all Transitioned users who use Outlook for BPOS and will continue to use Outlook for Office 365 should login to the SIC Monday Morning, which will allow Outlook to properly communicate with BPOS EXO, find their moved mailbox (MBX) and connect into Exchange Online 365.  If the SIC is no longer installed or not running, the Outlook redirect process will not work and you will have to manually configure Outlook, which will work, but takes time to configure and may very well be a large burden on administrators needing to reconfigure these PCs:

Resource:  How to Manually Configure Outlook for Office 365: http://blogs.rosebudtech.com/2011/08/office-365-manually-configure-outlook.html

Moving from BPOS BES into BlackBerry Business Cloud Services (BBCS) & Office 365

Posted on Updated on

For those in BPOS who have BES enabled users and are looking to move into Office 365, here is a great set of YouTube videos I found, which discuss admin and user videos, to help you understand how to move out of BPOS BES and into RIMs new BlackBerry Business Cloud Services.

Please use these links to learn more about this process:

Admin Tasks:

User Tasks:

Office 365 & BlackBerry Business Cloud Services (BBCS) Management

Posted on Updated on

For you administrators who have enabled RIMs BBCS for their Office 365 tenant, you may be asking, “Which of my Administrators can login and manage BBCS, as a service and end-user management”.

Within the Microsoft Online Portal (MOP) in Office 365, the Manage BlackBerry link is only displayed for Global Administrators.  While this link is not displayed for other Administrator roles, certain Office 365 Administrators can access BBCS and perform certain operations, as listed below:

 

O365 UI Role Name

BEC Role Name

BAS Role Mapping

Authorized to Provision

Global Administrator

Company Administrator

Tenant BAS User Administrator

Yes

User Management Administrator

User Account Administrator

Tenant BAS Helpdesk Administrator

No

Service Administrator

Service Support Administrator

Tenant BAS Helpdesk Administrator

No

Billing Administrator

Billing Administrator

<not mapped>

No

Password Administrator

Helpdesk Administrator

<not mapped>

No

Password Change Management Over Transition Weekend

Posted on Updated on

bpos_logo_sm  As BPOS Administrators work to get their online company, services and end-users ready for Transition, it is important to understand how Password Changes are managed over this Transition Weekend.

BPOS uses the Password Change Notification Service (PCNS) to pickup password changes and synchronize them into Office 365.  This is done so the BPOS user will have credentials within Office 365 after Transition completes.

Admins have asked “When do/does password synchronization stop being performed?”, as this is an important part of the BPOS admins job, to make sure their users can login to Office 365 after Transition.

The PCNS synchronization process continues over the Transition Weekend, meaning that if a user’s password expires over this weekend or they want/need to change their Password, they can do so using one of the following methods:

Password Change Options over Transition Weekend